Refund policy
We stand behind the quality of our products and aim to ensure every customer is satisfied. Due to the nature of our products and international shipping logistics, we maintain a strict return policy.
Damaged or Defective Items (Eligible for Refund/Replacement)
If your item arrives damaged, defective, or unusable, you must contact us within 48 hours of delivery.
To process your request, please email us with:
- Clear photos or videos showing the issue
- Your order number
Once verified, we will offer either:
- A free replacement, or
- A full refund
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Non-Returnable Situations
We do not accept returns or issue refunds for:
- Change of mind
- Incorrect use or misuse of the product
- Minor variations in appearance or packaging
- Delays caused by shipping carriers or customs
- Orders with incorrect addresses provided by the customer
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Lost or Stolen Packages
If your tracking shows “delivered” but you did not receive your package, please contact your local carrier first. We are not responsible for lost or stolen packages once marked as delivered.
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Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of being placed. After this window, your order may already be processed and shipped.
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By placing an order with us, you agree to this Shipping & Return Policy.
If you have any questions, please contact our support team.